Terms and Conditions

1. Scope and Identification

These Terms and Conditions ("T&Cs") govern all sales concluded on the online store leandrajewelry.com, operated by:
Leandra Perfect Style / Leandra Jewelry
Rue du Village d’en Haut 22, 1628 Vuadens, Switzerland
Email: shop[a]leandrajewelry.com

Any order placed on the website implies the customer’s full and unreserved acceptance of these T&Cs.

2. Products and Availability

Our jewelry is presented on the website as accurately as possible. However, photographs and texts illustrating the products are non-contractual (slight variations in color or shape may occur, particularly with natural stones or handcrafted finishes).

Our offers are valid subject to availability. If an item is unavailable after the order has been placed, Leandra Perfect Style will inform the customer by email as soon as possible. The unavailable item will be refunded in full; however, the customer may not demand the cancellation of the entire order if it contains other available items, nor claim any compensation.

3. Customer Account and Orders

Purchases on the online store are reserved for adults with the legal capacity to enter into contracts, residing in Switzerland or Europe. The sales contract is deemed concluded at the moment Leandra Perfect Style sends the order confirmation email to the customer. Leandra Perfect Style reserves the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or in the event of suspected fraud.

Once validated, an order can only be modified or cancelled by the customer if the parcel has not yet been handed over to the carrier, by contacting customer service immediately.

4. Prices, Taxes, and Customs Duties

Prices are shown in Swiss Francs (CHF) or Euros (€) and reflect the rates in effect when the order is validated. Prices may be changed at any time.

For Switzerland, displayed prices include all taxes (or exclude VAT if the company is not subject to Swiss VAT).
For Europe (outside Switzerland): Orders are shipped from Switzerland. Prices do not include the VAT of the destination country or any customs clearance fees. These taxes and customs duties are the sole responsibility of the customer and may be requested by the carrier upon delivery.

Promotional codes: Only one discount code or gift voucher is accepted per order. Combining multiple promotional offers is not permitted unless expressly stated otherwise.

5. Payment Methods

Payment is due in full at the time of ordering via the following methods: Visa, Mastercard, Maestro, Twint, PostFinance, Apple Pay, Google Pay, and PayPal. Transactions are secured by our payment providers. The terms and spending limits of payment cards depend on the agreement between the customer and their financial institution; Leandra Perfect Style declines all liability in the event of a payment refusal by the card issuer.

6. Delivery

Products are delivered via Swiss Post to the address indicated by the customer when placing the order:

In Switzerland: Free standard delivery within 1 to 5 business days (sent by registered mail for orders of CHF 150 or more). An Express delivery option is available for a flat fee of CHF 15.
In Europe: Registered mail delivery within 1 to 15 business days. Shipping costs are €15 and are free for orders over €150.

We reserve the right to make partial deliveries at no additional cost to the customer. Delivery times are provided for information purposes only; any delay does not entitle the customer to cancel the order or claim damages. Detailed terms can be found on our dedicated "Shipping & Returns" page.

7. Inspection upon Receipt and Right of Return (14 Days)

7.1 Defects upon receipt

The customer is required to check the condition of the items upon receipt. Any apparent defect or delivery error must be reported to customer service by email (shop[a]leandrajewelry.com) within 5 days of receipt. After this period, the products are deemed compliant and accepted.

7.2 Return Policy

The customer has 14 calendar days from the receipt of the parcel to return an unwanted item.

The right of return applies only if all of the following conditions are duly met:

The jewelry is in pristine condition, brand new, unworn, unused, and undamaged;
The jewelry is returned in its undamaged original box and packaging;
The fully completed return form is enclosed with the parcel.
Exclusions: Special orders, altered, resized, or personalized jewelry (engravings), discounted/sale items, as well as piercings and earrings (for hygiene and health protection reasons) are strictly excluded from the right of return.

7.3 Return Methods and Refund

Returns can be made either:

In-store (Free): Returning an item to one of our store branches is free of charge (our in-store advisors are available to assist you).
By post: At the customer's own expense and risk, to the following address: Leandra Jewelry, Rue du Village d’en Haut 22, 1628 Vuadens, Switzerland.

Every returned item undergoes a quality control inspection. If we find no damage or signs of wear, the Leandra Jewelry online store will refund the purchase price via the same payment method used for the original order within 30 days. Unaccepted returns (failing to meet the conditions above) will be immediately sent back to the customer subject to a processing and shipping fee of CHF 20 / €20.

8. Warranty and Repairs

8.1 Legal and Commercial Warranty

Our jewelry comes with a two (2) year warranty from the date of purchase against any manufacturing or material defects, strictly upon presentation of the proof of purchase or certificate of authenticity.

8.2 Warranty Exclusions

The warranty does not cover normal wear and tear of the jewelry (natural tarnishing, micro-scratches), aging of the plating, loss or theft, nor damage resulting from misuse, negligence, impact, or accidents (non-exhaustive examples: chains or bracelets broken by pulling, bent or crushed jewelry, contact with chemicals or perfumes). The warranty is immediately voided if repairs or modifications have been carried out by a third party not authorized by Leandra Perfect Style.

8.3 Warranty Claims

After inspection of the item by our workshop or in-store, Leandra Perfect Style determines whether the defect is covered by the warranty and chooses, at its sole discretion, between free repair, replacement with an identical or equivalent item, or a refund. A warranty service does not extend the initial warranty period of the item, but the repair itself is warranted for 2 years.

8.4 Out-of-Warranty Repairs

For any repair not covered by the warranty, an estimate is sent to the customer by email (estimate fee: CHF 20 / €20, which is waived if the repair is approved). The repair is carried out upon acceptance of the estimate and full payment. If the estimate is declined, a flat fee of CHF 10 / €10 for administrative costs plus CHF 10 / €10 for return shipping will be charged. If the customer does not respond to the estimate or fails to pay the fees within 3 months, Leandra Perfect Style reserves the right to dispose of the item.

9. Intellectual Property

All elements present on the leandrajewelry.com website (jewelry designs, photographs, logos, texts, graphic charter) are the exclusive property of Leandra Perfect Style. Any reproduction, use, or copy, even partial, without prior written authorization is strictly prohibited.

10. Data Protection

Personal data collected during account creation and ordering is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR). Full details are available on our "Privacy Policy" page.

11. Applicable Law and Jurisdiction

These T&Cs and all purchase transactions referred to herein are governed by substantive Swiss law. Any dispute relating to their interpretation or execution falls under the jurisdiction of the courts at the company's registered office (Canton of Fribourg, Switzerland), subject to mandatory legal provisions applicable in the consumer's place of residence.

12. Contact and Customer Service

For any questions, complaints, or order tracking:

Email: shop[a]leandrajewelry.com (Monday – Friday, 10:00 AM – 8:00 PM)
In-store: The list of our points of sale and retail partners can be found under the "Stores" tab in the website's navigation bar.